The Chicago O’Hare International Airport (ORD) is one of the busiest airports in the world, with more than 857,000 aircraft movements each year and serving millions of passengers each year. Whether you are in need of assistance regarding a lost item, an accessibility issue, or you just need some general travel information, knowing where to turn in order to get the necessary assistance can save you a lot of time. This guide takes you through all the methods of getting in touch with the ORD Airport.
About ORD Airport
The Chicago O’Hare International Airport, which is run by the Chicago Department of Aviation (CDA), is located at 10000 W. O’Hare Ave., Chicago, IL 60666, which is about 17 miles northwest of downtown Chicago. It is a large hub of both American Airlines and United Airlines and provides non-stop flights to over hundreds of local and international destinations.
ORD Airport Primary Contact Information
General Customer Service
The easiest route to ORD Airport is via the main line of the Chicago Department of Aviation:
- Phone: +1 (800) 832-6352
- Mailing Address: Chicago Department of Aviation (CDA), PO Box 66142, Chicago, IL 60666.
- Official Website: flychicago.com
- Department Email: aviation@flychicago.com
The airport is operational 24 hours a day, 7 days a week, but the administrative offices are normally open during normal working hours.
Department-Specific Contacts
In case of specific matters, direct communication with the respective department will help you more quickly:
| Department | Contact |
| Chicago Department of Aviation (CDA) | +1 (800) 832-6352 |
| TSA Security Checkpoints | +1 (773) 377-1210 |
| Airport Transit System (ATS) | +1 (773) 601-1817 |
| Chicago Police (Public Areas) | +1 (773) 686-2385 |
| Parking (Standard Parking) | +1 (773) 686-7530 |
| US Customs – Terminal 5 | +1 (773) 686-3157 |
| Multi-Modal Facility (MMF) | +1 (773) 462-9515 |
| Restaurants (Lost & Found) | +1 (773) 377-7804 |
Travelers Aid and Volunteer Assistance
Among the most commended resources at O’Hare is the Travelers Aid Chicago, which is a network of volunteers who offer their services to help people at O’Hare. They man information desks all over the airport and assist with lost, agitated, or trapped passengers.
- Main Office: Terminal 2, in front of the Family Lounge.
- Hours: Mon–Fri: 8 AM – 9 PM | Sat–Sun: 10 AM – 9 PM
- Phone: +1 (773) 894-2427
- Information Desk Locations:
- Terminal 1: gates B6 and C18.
- Terminal 2: Gate F4
- Terminal 3: Gate K2
- Gate M15 (Upper and Lower lobby) Terminal 5.
Lost and Found at ORD
It can be stressful to lose something at a large airport, but O’Hare has a well-developed strategy. The person that you call is determined by the location at which you lost the item:
- At security checkpoints: Submit a report by using the TSA Lost & Found online form.
- On the plane or at the gate: Your airline is not contacted directly.
- On the Airport Transit System (ATS): Call +1 (773) 601-1817 or email [email protected]
- In parking lots: Call Standard Parking at +1 (773) 686-7530
- In public areas: Contact Chicago Police at +1 (773) 686-2385
Medical Assistance
There is a first-aid clinic at Terminal 2, on the ticketing level, in case of minor medical need during the stay in the airport.
- Hours: Mon–Fri: 8 AM – 5 PM | Weekends: 9 AM – 5 PM
- For emergencies, contact the Chicago Police at +1 (773) 686-2385 or call 911.
Accessibility & ADA Assistance
O’Hare Airport is determined to provide services to passengers with disabilities. You can:
- Request wheelchair assistance, ask your airline directly (you should do it at least 2448 hours before the flight)
- Submit an ADA complaint or visit the O’Hare Accessibility Guide on the official Chicago Department of Aviation website at flychicago.com
Face to Face (FOIA and Admin)
The office of the Freedom of Information Act (FOIA) requests and other administrative inquiries can be visited in person:
- Aviation Administration Building, 10510 W. Zemke Road, Chicago, IL 60666.
- Hours: Monday–Friday, 8:30 AM – 4:30 PM
How to Find the Quickest Assistance?
The following are some of the tips of the gurus that will help you to make your way easier:
- Call ahead: If you have a non-urgent matter to discuss, you should call the main line ( +1 800-832-6352 ) during working hours so that you can be connected to a live operator sooner.
- Get Travelers Aid volunteers on-site: For in-person help at the airport, these volunteers are repeatedly praised for their responsiveness and knowledge.
- Contact your airline first: Most problems, such as baggage, changing gates, or boarding the plane, fall under your airline’s jurisdiction, not the airport’s.
- Go to the official website: The Chicago Department of Aviation has a regularly updated website on flychicago.com
Frequently Asked Questions (FAQs)
The key customer service number of ORD Airport, which is managed by the Chicago Department of Aviation, is 01 (800) 832-6352. This is your one-stop destination when you need general queries concerning the airport.
It is hinged on the location where the item was misplaced. In case of loss at a TSA security checkpoint, fill in the TSA online form at tsa.gov. In case you lose your aircraft or are close to the gate, please contact your airline directly. In case of the loss of items in other airport areas like ATS, parking lots, or other public areas, consult the department-specific numbers listed herein.
Disability assistance and a wheelchair should be ordered directly via your airline – not the airport. It is highly advisable to make this request at least 24 to 48 hours before your flight to have a more pleasant experience.
Travelers Aid Chicago volunteers operate desks at various terminals: Terminal 1 (Gate B6 and C18), Terminal 2 (Gate F4), Terminal 3 (Gate K2), and Terminal 5 (Gate M15, upper and lower lobby). The main office is in Terminal 2, in front of the Family Lounge. You can also reach them by phone at +1 (773) 894-2427.
You may also make a complaint on the official site of the Chicago Department of Aviation at flychicago.com, where you will also find the O’Hare Accessibility Guide and the ADA complaint form. On issues relating to FOIA, you could visit the Aviation Administration Building located at 10510 W. Zemke Road, Chicago, IL 60666, on a Monday-Friday time frame between 8:30 AM and 4:30 PM.