How to Contact MIA Airport?

From misplaced luggage to accessibility needs or simply verifying flight details before arriving at the terminal, having a way to get to Miami International Airport fast can save you time and stress.

Miami International Airport (MIA) is one of the busiest travel hubs in the United States, welcoming more than 55 million passengers every year. MIA is the largest airport in South Florida, and the main U.S. hub for Latin America and the Caribbean, and is open 24 hours a day, serving a massive number of domestic and international passengers every day. This size of operation means a full range of contact points to meet all travellers’ needs, from enquiries to lost items, accessibility services, complaints, etc.

Here’s a guide to all official methods of contacting Miami International Airport, so you never have to search at the last minute.

Main Phone Number & 24/7 Hotline

The easiest method of reaching MIA is by telephone. The airport has a 24-hour telephone hotline open every day of the year, even during holidays, to help travelers with a variety of questions and concerns.

• Main Hotline (24/7): 305-876-7000 – Available 365 days a year, around the clock
• Toll-Free Number: 1-800-TALK-MIA – For customer service inquiries
• General Airport Information: Please call the Miami-Dade Aviation Department at 305-876-7550.
• Non-Emergency Line:  305-579-6111 – Reports, information & integral services

The best way to get a quick response is to use the main 305-876-7000 hotline. It is directly linked to the airport staff who can help you with directions, information about the facilities, real-time flight updates and general inquiries.

Email & Online Contact Form

For concerns that are not urgent or where you would like a written record of your communication, MIA offers a variety of digital contact options. Complaints and detailed service inquiries should be made via the airport’s official customer service email.

• Customer Service Email: customerservice@miami-airport.com, For complaints, feedback & general inquiries
• Official Website: miami-airport.com, Online contact & complaint form available

The airport’s official website (miami-airport.com) has a special contact page where visitors can submit a complaint or comments using an online form. A complaint form is available on the website for printing and can be sent to the above customer service address.

Physical Address & Tourist Information Center

For in-person help, MIA’s Tourist Information Center is open every day and can assist you with directions, transportation, lodging, and area attractions.

• Tourist Information Center: Central Terminal E, Level 2 (close to the airport hotel).
• Open: 6:00 AM – 10:00 PM, 365 days a year

One of the most convenient resources for visitors who have just landed is the Tourist Information Center, which is operated by the Miami-Dade Aviation Department. Staff members here can help you arrange further transportation options, such as the free MIA Mover shuttle service that links to the Miami Intermodal Center and Metrorail.

Social Media Channels

Should you require timely information concerning weather issues, ongoing construction work, or VIP-related flight delays, you can get updates via the MIA social media accounts. The official Facebook page of the airport remains active during working hours.

• Facebook: @IflyMIA — Monitored from Monday to Friday, 9 AM until 6 PM. For assistance outside these hours, dial (305) 876-7000.
• Twitter/X: @iflyMIA – Real-time flight delay alerts and other important information.
• Instagram: @iflyMIA – All about the airport atmosphere and facilities.
• Social Media of Shopping & Dining at MIA: @ShopMiamiAirport

As mentioned above, it might be reasonable to post your questions on any social media channel available. However, do not post any complaints, missing baggage claims, or special needs requests there. They must be communicated via phone calls or emails only.

Lost & Found at MIA

Losing anything in the terminal areas of Miami International Airport is likely to cause stress. In case that happened to you, remember that MIA follows certain procedures of finding lost items that you should know about.

Accessibility & Special Services

Miami International Airport is dedicated to providing equal opportunities to all travelers. If you need accessibility services, wheelchair assistance or special accommodations, please contact the airport beforehand, and also your airline, as they are the main providers of in-flight and gate accessibility services.

MIA has its own accessibility platform called MyMIAccess that provides information on the services and amenities available for travelers with disabilities. To make general accessibility-related inquiries or to volunteer as an ambassador, please call 305-876-7724.

U.S. Customs & Border Protection at MIA

International travelers requiring contact with U.S. Customs and Border Protection (CBP) for trade or export control issues may contact the designated officer directly at MIA. Please contact the CBP Trade Operations Export Control point of contact at 305-869-2640 from 8:00 AM to 4:00 PM Monday through Friday.

FAQs