Thailand’s biggest and busiest international airport is Suvarnabhumi Airport (IATA: BKK) and it’s one of the most well-connected airports in Southeast Asia. Knowing where to go and who to ask for help can save you hours of frustration whether you’ve lost a bag, need to make a complaint or require emergency assistance or just simply want to confirm a flight. This is a complete guide on all official channels to which passengers can turn.
About Suvarnabhumi Airport (BKK)
BKK is officially known as Suvarnabhumi International Airport and managed by Airports of Thailand Public Company Limited (AOT) as the main international airport of Bangkok, the capital of Thailand. The airport is located at Samut Prakan Province, about 30 kilometres east of central Bangkok at 999 Moo 1, Bangna-Trad Road, Km 15, Rachathewa, Bang Phli, Samut Prakan 10540, Thailand.
Suvarnabhumi has been one of the busiest airports in the world by passenger volume since opening its gates in September 2006, serving more than 62 million passengers in 2024 and more than 113 airlines (as of 2025). Given the size of this, travellers must have easy and clear contact channels.
Primary Contact Numbers for BKK Airport
The preferred way of getting to BKK Airport is by telephone. The following figures come directly from the official website of Suvarnabhumi Airport (suvarnabhumi.airportthai.co.th)):
| Department | Phone Number |
| AOT Contact Center (General Enquiries) | 1722 |
| Airport Help Desk | 0-2132-3888 |
| General Hotline | 0-2132-1888 |
| Flight Inquiries | 0-2132-0000 |
| Lost & Found | 0-2132-1880 / 0-2132-1890 |
| Tourist Police | 0-2132-1155 |
| Airport Police Station | 0-2134-0555 / 0-2132-4191 |
| Immigration Police | 0-2134-0320 |
| Medical Clinic | 0-2132-7777 |
| Security Control Centre | 0-2132-4000 |
| Customs Bureau | 0-2134-0378 / 0-2134-0384 |
| Bus Terminal / Transport Centre | 0-2132-9509 |
| Parking Building Operations | 0-2132-9511 |
On overseas calls, dial +66 followed by the number without the leading zero. For example, the AOT Help Desk (0-2132-3888) becomes +66-2-132-3888 when dialling internationally.
Contact BKK Airport Online
Official Website
The official airport website (suvarnabhumi.airportthai.co.th) is the most reliable digital source for the passengers. It displays the real-time arrival and departure data of all flights, terminal maps, passenger guides, parking information and a specific Contact Us page. For non-urgent questions or comments, this is the place to begin.
Email Contact
If you make a written enquiry or complaint, or make a press communication to Airports of Thailand (the parent company to BKK), you can contact them at aotpr@airportthai.co.th. The information in this email is handled by AOT’s public relations department. This channel is suitable for more detailed requests, formal complaints or media enquiries, although responses will be made at a different time.
AOT Head Office
The head office address of Airports of Thailand is: Airports of Thailand Public Company Limited (AOT) For more information, please contact us at 333 Cherdwutagard Road, Srikan, Don Mueang, Bangkok 10210, Thailand.
Contacting Bkk For Specific Situations
Below are some of the important numbers available for tourist and passengers in any inconvenience they face.
- Lost & Found Office: 0-2132-1880 / 0-2132-1890
- Suvarnabhumi Medical Clinic: 0-2132-7777
- Security Control Centre: 0-2132-4000
- Airport Help Desk: 0-2132-3888
- Tourist Police: 0-2132-1155
- Immigration Police: 0-2134-0320
Pro Tip: The fastest way to get answers to most general passenger questions is to call 1722 (AOT Contact Center), which handles a variety of requests, such as checking flight schedules to finding out about shuttle buses. 24/7 operators are available and can direct you to the appropriate specialist department in airports.
Visiting The Airport in Personal
Please note that if your enquiry requires a physical visit, BKK Airport’s physical address is 999 Moo 1, Bangna-Trad Road, Km 15, Rachathewa, Bang Phli, Samut Prakan 10540, Thailand. The Help Desk is provided throughout main passenger terminal on the departures and arrivals levels, clearly signposted.
The airport can be reached by the Motorway 7 expressway, by taxi or the Airport Rail Link (ARTL) from the center of Bangkok (Phaya Thai Station) which takes about 30 minutes. Real-time parking information is available in Parking Building Operations Centre (PBC) (0-2132-9511).
Frequently Asked Questions
For general enquiries about passengers, AOT Contact Center at Suvarnabhumi Airport is the main contact telephone number (+66 1722 in Thailand). To contact airport Help Desk directly, call 0-2132-3888. If calling internationally, dial +66-2-132-3888. These lines are open 24 hours, 7 days a week.
In case of any lost item, please call Lost & Found Office of Suvarnabhumi Airport at 0-2132-1880 or 0-2132-1890. For those who have already departed the airport, it is advisable to call immediately and also visit the internet airport website (suvarnabhumi.airportthai.co.th) to register the loss, although the item was lost on a particular airline, then it should be reported directly to that airline’s customer service team.
Yes. Inquiries, general feedback or media related communications are sent via e-mail to Airports of Thailand (the operator of BKK) at aotpr@airportthai.co.th. This is the official public relations e-mail. If it is an urgent situation (e.g. lost documents, flight matters or medical situations) please call directly and not email (note that response time may vary).
Real-time flight arrival and departure information can be found by calling the dedicated Flight Inquiries line 0-2132-0000. It is possible to see the status of flights in real time on the official website of the Airport at suvarnabhumi.airportthai.co.th. If there are any problems or delays with a particular flight, please contact the individual airline directly as the airport authority is not responsible for the schedules of individual airlines.
For any kind of medical emergency, the number that should be dialed is the number for the Suvarnabhumi Medical Clinic, which is 0-2132-7777. In the case of any threat to your security or any other type of emergency, you can contact the Security Control Center on 0-2132-4000. In case of any kind of criminal activity like theft, scam, or harassment, you can contact the Tourist Police on 0-2132-1155.