In case you have forgotten your phone after passing through security, want to book your parking space, or simply need more information on your upcoming flight, you should know whom to call at San Francisco International Airport (SFO). The airport is an extensive building complex consisting of four terminals, several parking lots, and many other individual departments. So one main contact number may not always connect you to the right office you are looking for. The following table shows all available contact ways to SFO depending on the department.
Main Contact Information of SFO Airport
When it comes to some questions regarding your upcoming trip, the main line will connect you to the SFO Airport information center that will be able to direct your call or to answer your questions on flights, facilities, and services provided in the airport.
| Contact Method | Details |
|---|---|
| Main Phone | 1-800-435-9736 (1-800-I-FLY-SFO) or 650-821-8211 |
| Mailing Address | San Francisco International Airport, PO Box 8097, San Francisco, CA 94128-8097 |
| Physical Address | 780 South Airport Blvd, San Francisco, CA 94128 |
| Website | www.flysfo.com |
| Customer Service Hours | 8:00 a.m. – 5:00 p.m. PST, Monday–Friday |
Moreover, there are courtesy phones in the terminal doorways that are specifically marked and connect to the main line directly, which will be useful if you want to ask for help, but don’t have any cellular connection or your phone doesn’t work.
SFO Lost and Found: Who to Contact Dependent on Location of Losing the Item
This is one of the most frequent cases when people try to get in touch with SFO and one of the most complicated ones, as SFO has divided the lost and found services into three departments according to where the item was lost.
Lost something in the terminals, garages, or on the AirTrain? In this case, it concerns the Lost & Found department of SFO itself.
- Phone: 650-821-7014
- E-mail: SFOLostandFound@flysfo.com
- Address: Terminal 1, Arrivals Level, near the Domestic Garage Core C Tunnel
- Operating hours: every day 8:00 a.m. – 10:00 p.m.
Lost something at the security checkpoints? The security checkpoints are managed by Covenant Aviation Security, not by the airport.
- Phone: 650-457-2670
- E-mail: lostandfound@covenantsecurity.com
- Operating hours: Monday-Friday 9:00 a.m. – 3:0
Left an item on the airplane? You will have to contact your particular airline as neither SFO nor its security contractor has any access to left-behind items aboard an aircraft.
Left an item on the shuttle bus going to Long-Term Parking or Rental Car Center? Please call the SFO Shuttle Bus Company at 415-915-9760.
One additional point: in case there is nobody who answers the phone call, please leave a detailed message including your name, phone number, a detailed description of the item, as well as when and where you had the item last.
Questions Regarding Parking and Reservations
There are several options for parking provided by SFO: Domestic Garage, International Garages A and G, ParkFAST, Long-Term Parking, and valet parking via the Grand Hyatt at SFO. These days, most customers reserve and manage their parking space via SFO’s website, flysfo.com.
In case you booked your parking spot via the site, you have two hours prior to your arrival to make adjustments or cancel your reservation via the same booking website. Should the website not help you solve the problem, you may use the main line at SFO – (800) 435-9736 and ask for the right parking garage.
Police & Emergency Services at the SFO Airport
- Emergency (medical incidents, crimes, suspicious activity): 911
- Non-emergency police related matters: 650-821-7111
Remember these numbers because SFO Airport Police deal with any kind of problems, including vehicle issues in the garages and security matters in the terminals.
Accessibility
SFO provides good assistance and has a separate ADA coordinator.
- ADA Coordinator: 650-302-8162
If you need to arrange wheelchair assistance, please call your airline and not the airport. You should arrange that either in advance when making your reservation or at least 48 hours before departure. At the airport, passengers can also contact airline representatives at the check-in counters or at the entrance door phone stations at the International Terminal (dial 1-800-I-FLY-SFO and select paging).
SFO Baggage Assistance and Traveler Services
Some of the less publicized yet extremely helpful points of contact include:
- Baggage curbside assistance: 650-821-9187 (service available for departing passengers)
- Baggage storage (“Airport Travel Agency”): 650-877-0422; also, CF.Airport@gmail.com – service is provided at the International Terminal, Departures/Ticketing Level, near Gates G1-G14; operates 6:00 a.m. to 11:00 p.m. daily
- Showers (“Freshen Up!”): 650-877-0798, located at the International Terminal
- Assistance with Free WiFi network: 855-415-WIFI
Contact Information for Media and Business Partners
If you’re a member of the press corps, a potential partner or supplier, not a traveler, there is another contact point for you at SFO:
- Media contacts: marcom@flysfo.com
SFO Airport on Social Media
For flight delays due to weather conditions, other information related to traveling through SFO, or even just updates about SFO, there are several social media platforms maintained by the organization:
- Facebook: https://www.facebook.com/flySFO
- Instagram: https://www.instagram.com/flysfo/
- Linkedin: https://www.linkedin.com/company/flysfo
- X: https://x.com/flySFO
- YouTube: https://www.youtube.com/user/SFOIntlAirport
Who To Call for Different Needs
- General inquiries/feedback: 800-435-9736 / 650-821-8211
- Item lost in terminal/parking/AirTrain: 650-821-7014
- Item lost in security area: 650-457-2670 (Covenant Aviation Security)
- Item lost on flight: Contact your airline
- Police emergency: 911
- Non-emergency police call: 650-821-7111
- ADA/Accessibility assistance: 650-302-8162
- Baggage storage: 650-877-0422
Conclusion
The SFO contact system operates on a decentralized model, in which different departments manage lost property, parking, ADA requests, etc., meaning the “correct” phone number depends entirely on what information you require. Keeping the main phone number (800-435-9736) as a safety net when you don’t know whom to call is essential, but when it comes to lost items, parking, or disability requests, contacting the corresponding department directly is always the fastest and most effective course of action. Save the information above, or bookmark it
Frequently Asked Questions
The most common phone number you can use for general information, any questions related to the airport facilities, or customer feedback is 1-800-435-9736 or 650-821-8211. The Customer Service Phone Lines are active Monday through Friday, 8:00 a.m. to 5:00 p.m. PST.
You need to contact the Lost & Found of San Francisco International Airport directly by calling 650-821-7014 or emailing SFOLostandFound@flysfo.com. The Lost & Found Office is located on the Arrivals Level of Terminal 1, and it is open daily from 8:00 a.m. to 10:00 p.m.
No. Although the airport operates round the clock, customer service and comments phone lines are active Monday through Friday, 8:00 a.m. to 5:00 p.m. PST. In
SFO recommends that reservations be made online via flysfo.com as it provides real-time status of the available garages and allows contactless payment options. If there is a problem that cannot be solved on the website, you can call the main line at 800-435-9736 to get in touch with the right department.
Wheelchair assistance is coordinated by the airline rather than the airport directly. It is better to order it while purchasing the ticket or at least a few days prior to traveling. Upon arrival at SFO Airport, you may consult the airline representatives at the ticket counter or curbside. Any particular questions about access to the airport can be addressed to the ADA Coordinator at 650-302-8162.