How to Contact DTW Airport?

Detroit Metropolitan Wayne County Airport (DTW) is the busiest airport in Michigan and the main hub for Delta Air Lines. Because of its popularity, one inquiry can turn out to involve a few different departments. A flight delay issue is an airline’s task. A problem with a lost wallet will be handled either by the airport police or by the TSA. If you have any issues related to parking, a special parking help line will be able to assist. It is important to know whom to contact first, which will save your time and effort. This article describes all possible ways to contact DTW Airport based on information available on its official contact page.

DTW Airport Overview

The general information mailing address of the airport is 11050 Rogell Drive #602, Detroit, MI 48242. The airport is managed by the Wayne County Airport Authority and is located in Romulus, MI, which is a suburb of Detroit. Thus, while the mailing address suggests that the airport is located in Detroit, it is actually located in Romulus. DTW was established in 1930 and served over 33 million passengers in 2025, and that is why the organizational structure of DTW is dispersed into several departments.

The Basic DTW Airport Contact Number

The contact number that can be reached is (734) 247-7678, which the airport also represents as (734) AIRPORT. This is what you need to know when you call this phone number:

• Automatic help is always available. Assistance via automated system is available 24 hours a day, seven days a week.
• Personal help has limited hours. Help from a live person is available Monday through Friday from 8 a.m. until 4:30 p.m., except on holidays.
• Messages will be returned. Your voicemail messages will be answered during business hours.

If your inquiry is important and falls outside the listed hours, then you have access to the airport’s Frequently Asked Questions section 24/7.

The Airport or The Airline: Whom to Call?

Here lies the point that confuses a lot of people. The airport is managed by the airport authority. But neither your ticket nor your luggage is under their jurisdiction. Therefore, the airport suggests that you should contact your airline regarding:

• Flight status
• Missing/delayed baggage
• Baggage regulations and costs
• Security check rules
• Documents for international flights
• Other passenger information

These airlines are divided between two terminals. From the contact page of this airport, we learn that Delta, Air France, Aeromexico, and WestJet work from McNamara Terminal, whereas American, United, Southwest, Frontier, Alaska, Air Canada, Lufthansa, Turkish Airlines, and more work from Evans Terminal. Formerly known as the North Terminal, now known as Evans Terminal, some guides may still refer to it by its old name. The online directory of this airport features a list of the airlines working there, along with their contacts.

Contact Numbers by Department

The table contains all the numbers that one might find helpful on the official contact page.

In case of an actual emergency within the airport, do not use the contact numbers listed above but dial 911.

Reporting Lost Property

The DTW airport does not have a centralized lost property desk, and the location where the property is left will determine how to contact someone about the issue.

• If lost at the terminal, seating area, or public space: make an online report or call (734) 942-3669.
• If lost at security checkpoint: contact the TSA lost and found service at (734) 942-3126.
• If lost on an airplane or at the gate: contact the lost baggage department of your airline.
• If lost in a taxi, rental car, or shuttle bus: contact the company providing the service directly.
• If you found something that belongs to someone else: contact the Detroit Metro Airport Police Department at (734) 942-2222, Option 1.

When reporting a lost item, be sure to provide information such as the terminal where the item was last seen, the time when it was lost, the gate or checkpoint, and the description of the object.

Contacting DTW by Email or Social Media

Should you prefer writing to calling, there are several options.

• Email form. On its site, DTW has an email form where compliments, queries, grievances, suggestions, and comments can be submitted. Emails will be responded to during regular business hours, but it can take up to three business days to receive a reply. This contact method is preferable for non-emergency issues.
• Website assistant and FAQ page. On the official DTW Airport website, there is the “Ask AVA” assistant and a page with frequently asked questions. There is also a language selector offering a choice of languages, which include Spanish, French, German, Korean, Japanese, Arabic, and Traditional and Simplified Chinese.
• Social media. DTW is represented on Facebook (flydtw), Twitter (dtweetin) and Instagram (dtwshots). Social media can be used for general information, but should not be used for urgent personal inquiries.

Contacting DTW Internationally

First of all, you must dial the country code of the United States because the general number looks like the following: +1 734 247 7678. The state of Michigan belongs to Eastern Time Zone, so remember to check the local time in Detroit before you make your call since otherwise you may not reach a live person in the office because of the time difference. For example, Indian callers have to take into consideration that they are a few hours behind Michigan.

Conclusion

It is easy to contact DTW Airport if you know to whom your problem is addressed. For general inquiries regarding the airport, use the main phone number, (734) 247-7678, while the airlines will help with your flight and baggage inquiries. Contact the parking, lost and found, TSA, or customs offices for specific problems.

Frequently Asked Questions