How to Contact BCN Airport?

From losing a bag to getting accessibility help to filing a complaint or confirming a flight, knowing how to contact Barcelona Airport (BCN) can save you hours of stress. This guide explains all official channels of communication, such as phone, email, in-person offices, and digital tools, to ensure you get the right department the first time.

About Josep Tarradellas Barcelona-El Prat Airport (BCN)

Barcelona Airport, also known as Josep Tarradellas Barcelona–El Prat Airport (IATA: BCN, ICAO: LEBL), is Spain’s second busiest international airport and one of the busiest in southern Europe. It has served over 57.4 million passengers on more than 360,000 flights through its two terminals in 2025 – Terminal 1 (T1) and Terminal 2 (T2). Air cargo led the way with more than 200,000 tonnes, up 10 % from the previous year.

Aena, S.A. is a Spanish public company that manages 46 airports and 2 heliports in Spain. The majority of general enquiries, complaints, and requests for special assistance are directed to the central or airport contact points of Aena, the administrative body for BCN.
BCN is 13 km southwest of the city centre of Barcelona, and is the hub for Vueling, Level, and Air Nostrum, and a focus city for EasyJet and Ryanair.

Main Contact Details at a Glance

Barcelona Airport’s main communication channels are via its official customer service phone line and email. These channels are staffed in both Spanish and English and include flight schedule inquiries, general information, and referrals to specialist departments.

BCN Airport – Official Aena Contact.

• Address: El Prat de Llobregat, 08820 Barcelona, España
• Phone (intl): +34 91 321 10 00
• Phone (Spain): 902 404 704
• General Email: bcninformacion@aena.es
• Website: www.aena.es
• T1 Tourist Info:  +34 93 378 8175
• T2 Tourist Info: +34 93 557 5220
• Tourist Email: ot.aeroportbcnta@gencat.cat

By dialing +34 91 321 10 00 or 902 404 704, you will be able to contact Aena’s customer service in Spanish and English. If your problem is with a certain department, the representative will pass your call on or give you a direct line. It is advisable to send your email to bcninformacion@aena.es, which will be answered within 1 working day.

Call the Lost & Found Office

The most frequent reason that travellers call BCN Airport is to report or collect a lost item. Barcelona is a very busy airport (tens of millions of passengers per year) and it is not uncommon to find items left in waiting rooms, security checkpoints, boarding gates or even in the bathrooms of the terminals.

Lost & Found Office — BCN Airport

The intermodal hall is located in Terminal 1 (T1), Floor 0.

• Phone: +34 93 259 6440
• Email: objetosperdidosbcn@aena.es
• Mon–Fri: 08:00 – 20:00
• Saturday: 08:00 – 15:00
• Sun & Holidays: Closed

If you call the Lost & Found office, please be prepared with the following information: Your full name, the contact number, the date and time of travel, the flight number, the airline you were flying with, and a description of the lost item, including brand, colour, size, and distinguishing features. This will make the search process a lot faster.

Items lost on board an aircraft, in the cabin, overhead lockers, or seat pockets, are the responsibility of the airline, and not the airport. If so, please reach out to the airline’s lost property department, not the airport’s lost property department.

In-Person Information Desks

Staffed information desks are available in both terminals and provide in-person service in several languages for passengers already at the airport.

Information Desk Locations

To get to Terminal 1, take the escalator to Floor 1 or Floor 3.

• Terminal 2B – Floor 0
• Terminal 2 – Floor 1

The hours are 08:00 – 20:30 from Monday to Sunday throughout the year.
Tourist information desks are also available inside Terminal 1 (Floor 1) and Terminal 2B (Floor 0), both staffed by the Catalan regional government’s tourism office, for tourist-specific information on Barcelona city or Catalonia, including transport, hotels and local attractions.

Filing Complaints & Suggestions

Aena has an official procedure for submitting complaints, suggestions and claims about any problem with the facilities and services provided by the airports, including issues with cleanliness, air conditioning, information services, accessibility assistance and security.

How to File a Complaint

If you have a complaint or a suggestion, you can do it formally through Aena’s dedicated portal, serviciostelematicos.aena.es. You can complete an online form or print out a form to complete. Complaint forms can also be found in the information desks of both terminals at the airport.
Aena also offers a WhatsApp-based customer service channel as an alternative to the telephone line, which is available for passengers with hearing or speech impairments — a welcome addition for those who might find the telephone line difficult to use.

Press & Media Inquiries

Media representatives and journalists will be able to contact the Aena press office at prensa@aena.es or by phone at +34 93 297 11 39. Any questions related to employment are dealt with separately at the address empleo@aena.es.

Conclusion

Getting to Barcelona El Prat Airport is not difficult. From reporting lost items, requesting accessibility assistance, filing a formal complaint, to simply confirming flight details, Aena’s multilingual customer service team is the first point of contact for all but a few queries. Be sure to have the key numbers on hand: +34 91 321 10 00 for general enquiries and +34 93 259 6440 for the Lost & Found office; and keep in mind that airline-related matters like lost bags and ticket changes are not handled by the airport, but by your airline.

A little preparation and the right information, and you will easily navigate the support system at BCN Airport, leaving you free to concentrate on what’s really important: your trip.
Data provided by official Aena communications and airport directories made public.  ·  Please check the contact information before travelling at aena.es.

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