How to Contact HEL Airport?

Helsinki Airport (IATA: HEL, ICAO: EFHK) is the main and busiest international airport in Finland. It is run by the state-owned company Finavia, and is the main gateway to Helsinki and the surrounding Uusimaa region. If you have lost your luggage, need to know more about the flight, require special assistance, or just want to have a question answered before your trip, it is very important to know how to get in touch with HEL Airport.

This guide lists all the official and reliable ways to contact Helsinki Airport, and you won’t have to wonder who to call.

Ways To Contact HEL Airport 

1. Phone

The easiest way to get to Helsinki Airport is by phone. There are several specific lines depending on the type of query you have:

• Airport Main Switchboard: +358 9 82771 or +358 9 61511
• Tourist & General Information Desk: +358 200 14636
• Lost and Found / Lost Items at Check-In or Security: +358 0600 41006

General telephone enquiries can be made 24 hours a day. The airport’s information desks are located throughout the terminal, such as in the Arrivals Hall 2 of Terminal 2, which is open 24 hours a day for passengers arriving at any time.

2. Email

For written queries, one can contact the airport’s information desk through the email addresses listed below:

• Information General Mail: information.efhk@fcaa.fi 

It is best used for non-urgent queries like pre-flight questions, disability needs, or comments. Make sure to provide your flight details and dates when writing so that they will respond appropriately.

3. Online Customer Service Portal

Helsinki Airport operator Finavia has an extensive online customer service portal at: www.finavia.fi/en/customer-service

You can use this portal to:

• Read answers to commonly asked questions
• Submit feedback/complaints
• Contact the customer service directly.
• Provide details on noise issues or military aircraft noise issues

This is the preferred option when you need to have a written record of your communication with the airport.

4. In-Person Information Desks

When you are at the airport, or are going to be at the airport, there are information desks at three places in the terminal:

• Departures Hall 2, Terminal 2: Open as per the flight schedule of the flights leaving the terminal.
• Arrivals Hall 2, Terminal 2: Open 24 hours a day
• Arrivals Hall 1, Terminal 1: Open daily from 07:00 to 23:45

There are also transfer information desks at the gate area at gates 26 and 30 for passengers in transit.

Employees of these desks can assist with flight inquiries, directions, ground transportation, and airport services.

5. Airport Social Media

You can find Finavia and Helsinki Airport on social media. Social media is not appropriate for urgent information, but can be used for general information, airport information, and announcements. The official social media accounts of the links can be found on the Finavia website.

6. Contact Your Airline Directly

Please note that the airport does not process flight bookings, cancellations, or refunds, but only airport operations and facilities. In such cases, passengers should contact their airline directly. Helsinki Airport is the primary airport for the flag carrier airline of Finland, Finnair, and is served by many international airlines, including British Airways, Qatar Airways, Cathay Pacific, and many others.

Lost and Found at HEL Airport

It can be stressful to lose something at a busy airport. The special lost and found service at Helsinki Airport is available at:

• Lost and Found Phone: +358 0600 41006

This line is for items that have been lost in the terminal building, at the check-in counters, and at the security checkpoints. Contact the airline directly in the event of an item being lost on board an aircraft, as lost property on the aircraft is handled separately.

Special Assistance and Accessibility 

The airport of Helsinki is well prepared to cater to passengers with disabilities or reduced mobility. The airport offers lifts, wheelchair accessible toilets, and special information services for the hearing impaired. Special assistance arrangements should be made in advance of your trip by:

• Call your airline when you book to request mobility assistance
• Refer to the Finavia special assistance page on the official website for detailed instructions.

Visiting the Airport: Getting There

Helsinki Airport is about 17 km north of Helsinki city centre in the neighbouring city of Vantaa. It’s easy to get to:

• By train: The Ring Rail Line runs from Helsinki Central Station to the airport in about 30 minutes; trains run every 10 minutes during the day.
• By Taxi: Travel time from the city centre by taxi is approximately 30 minutes, and the average taxi fare is about €50.
• By Bus: There are several bus lines between various parts of Helsinki and the airport.

Final Thought 

Getting in touch with Helsinki Airport is not complicated with the well-structured lines of communication offered by Finavia. No matter whether you prefer to make a brief call, write an email, access the customer service section of their website, or visit any of the information desks at the airport, there will be a way to get help. For the most up-to-date and accurate information, always consult the official Finavia website, www.finavia.fi. Safe travels!

Frequently Asked Questions