General Edward Lawrence Logan International Airport (BOS) is New England’s busiest airport and one of the most important airports on the East Coast. You’ll save lots of time and stress when you know who to contact at BOS, whether you are a first-time visitor planning your trip or a frequent flyer who has lost something.
This is a comprehensive reference to all official ways of reaching Boston Logan Airport, from phone lines to apps to service counters in person.
BOS Airport Quick Contact Reference
| Service | Contact |
|---|---|
| General Customer Service | 1-800-235-6426 |
| In-Terminal Courtesy Phone | Dial *23 |
| Airport Mailing Address | 1 Harborside Dr., East Boston, MA 02128 |
| Lost and Found Office | (617) 568-7514 |
| CBP (Customs) | (617) 568-1810 |
| Emergency | 911 |
| Non-Emergency Police | (617) 343-4200 |
| Website | https://www.massport.com/logan-airport |
Main Customer Service Number
Their toll-free customer service line is the easiest and most direct method of getting to Boston Logan Airport.
1-800-23-LOGAN (1-800-235-6426)
To speak to a live customer service agent, press 0 on the recorded message. Massport’s Aviation Customer Service staff is available on a daily basis from 6:00 AM to 10:00 PM. From making reservations to confirming terminal details, checking accessibility services, or requesting directions, this is the first number you’ll call.
Within the airport, any courtesy phone is available at the terminals and calling on *23 will connect to a voice agent without using your personal phone.
Use the FlyLogan App (Video Chat) to contact
Boston Logan has a new way to communicate with customer service: Live Video Chat, via Boston Logan’s official mobile application FlyLogan.
Install the FlyLogan app on your own iOS or Android phone or tablet.Download the FlyLogan app to your personal iOS or Android device. To open the app and go to the Customer Service section.To open the app and go to the Customer Service section.
Talk to a real person through video call — no waiting on the phone or hold music.
Interactive kiosks with video chat are available at the information booths in each terminal, prior to security, if you don’t have your phone with you or you don’t want to download the app. This is particularly helpful for international visitors who may not be able to get a cell phone signal in the area.
Mailing Address
Massport (the governing body of Boston Logan) may be contacted by mail at their official address for official correspondence, media inquiries or written communication.
Massachusetts Port Authority One Harborside Drive Suite 200S East Boston, MA 02128
The physical address of the airport is: 1 Harborside Drive, East Boston, MA 02128
Customer Service at the Airport
Once at the airport, Massport has customer service representatives at information booths in each terminal, which are located pre-security. These booths will be your ground-level resource for:
- Weather radar and weather data Requests for accessibility and mobility assistance.
- Requests for accessibility and mobility assistance.
- Ground transportation guidance
- General travel questions
Boston Logan is open 24 hours, 7 days a week, although some airline counters and restaurants are open at different times.
Lost and Found at BOS
The Boston Logan Airport has a well-defined and organized lost and found program, run by Massport’s Aviation Customer Service Department, and it’s free to use.
The office location is currently unknown. Next to the Security Badge Office, Arrivals level between Terminals C and E.
- Office Hours: Daily, 7:00 AM to 8:00 PM
- Phone: (617) 568-7514
An online claim can also be submitted through the official Massport website at massport.com. If filing online, be as detailed as you can — item description, color, brand, date and time of loss, and contact details.
Important distinctions: Items lost at TSA checkpoints: Contact the TSA online (Select “Logan International Airport (BOS)” from the drop down menu)
- Items lost in Customs and Border Protection areas then Call CBP at (617) 568-1810.
- On aircraft or at airline gates then contact the specific airline directly
- Lost items that are found at Massport are kept for 120 days after which they are donated or disposed of.
Emergency Contacts
If there is a real emergency at the airport, please contact:
- Massachusetts State Police Troop F: 911!
- Non-emergency police information, reports and integral services: (617) 343-4200
- If you are sending documents out from U.S. Customs and Border Protection: (617) 568-1810, Ext. 2090
Airport: Reaching Airlines at BOS
Please note that Boston Logan itself provides general airport services, but if you have any issues with your flights — such as flight delays, rebooking, or changes to your gate — you will need to speak with your individual airline. BOS is home to all major U.S. carriers, including Delta Air Lines (which uses Terminal A as a transatlantic hub) and JetBlue (a focus city carrier at BOS). Look on the airline’s website or ticket for their customer service numbers.
Final Thoughts
It is easy to get in touch with Boston Logan Airport (BOS) if you know which channel you require. The toll-free number is 1-800-235-6426 and the FlyLogan app are the best options for general travel enquiries. The Lost and Found office and online form are user friendly when it comes to lost items. In emergencies, the Massachusetts State Police are always available on 911.
Save this guide for your next time through BOS; it might save you lots of trouble when it’s needed most.
Frequently Asked Questions (FAQs)
Boston Logan International Airport’s official toll-free customer service telephone number is 1-800-23-LOGAN (1-800-235-6426). Press 0 while listening to the recorded message to speak with a live agent. Customer service is available every day from 6:00 AM to 10:00 PM. The terminals also have a courtesy phone where you can call *23.
Boston Logan Airport is an airport that’s open 24 hours a day, 7 days a week. But Massport’s live customer service agents are on duty every day from 6:00 AM to 10:00 PM. In the case of after-hours assistance, the FlyLogan app’s video chat feature or information kiosks in the terminals (may be limited availability) can be used.
If you’ve lost something in a public area of BOS (such as a restroom or the Rental Car Center), you can report it to the Lost and Found Office located on the Arrivals level between Terminals C and E, or call (617) 568-7514 (open daily 7:00 AM–8:00 PM). A claim can also be filed online, free of charge through the official Massport website. Note: Items lost on the plane, at the TSA checkpoints, at CBP must be reported to TSA, CBP, and your airline, respectively.
Yes, Boston Logan customer service is available for live video chat through the FlyLogan app on both the iOS and Android platforms. Or, there are interactive video kiosks at the pre-security information booths in each terminal. Additionally, there is an online claim form on the Massport website for lost items.
At BOS, dial 911 in any life threatening emergency to reach Massachusetts State Police Troop F, which has jurisdiction at the airport. If you have any other questions about security or incidents that are not emergency related, please call the non-emergency police line at (617) 343-4200. For any other outbound Customs-related concerns, please reach out to U.S. Customs and Border Protection at (617) 568-1810, Ext. 2090.